1. Introduction

Welcome to Whisaceern ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at whisaceern.com (the "Website"), including any other media form, media channel, mobile website, or mobile application related or connected thereto.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website. By accessing or using our Website, you signify that you have read, understand, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information, such as:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Payment information (processed securely through our payment processors)

2.2 Non-Personal Information

We may also collect non-personal information about you whenever you interact with our Website. Non-personal information may include:

  • Browser name
  • Type of computer or mobile device
  • Technical information about your means of connection to our Website
  • Operating system
  • Internet service provider
  • Other similar information

3. How We Collect Information

3.1 Direct Collection

We collect information when you:

  • Register on our Website
  • Place an order
  • Subscribe to our newsletter
  • Respond to a survey
  • Fill out a form
  • Contact us directly

3.2 Automatic Collection

As you navigate through our Website, we may use automatic data collection technologies including:

  • Cookies: Small files placed on your device that enable our Website to recognize your browser and remember certain information. We use cookies to enhance your experience, analyze Website usage, and improve our services.
  • Web Beacons: Small electronic files contained in pages of our Website that permit us to count users who have visited those pages and for other related website statistics.
  • Analytics Tools: We use analytics providers such as Google Analytics to collect and analyze information about your use of the Website.

4. How We Use Your Information

We may use the information we collect from you for the following purposes:

  • To process and fulfill your orders
  • To send you information about your purchases or account
  • To respond to your inquiries and provide customer service
  • To send you newsletters, promotional materials, and other communications you have opted to receive
  • To improve our Website, products, and services
  • To personalize your experience and deliver content most relevant to you
  • To conduct research and analysis to better understand our customers
  • To protect against fraud and unauthorized transactions
  • To comply with legal obligations

5. Disclosure of Your Information

We may share your personal information in the following situations:

5.1 Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

5.2 Business Transactions

If we or our subsidiaries are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

5.4 With Your Consent

We may disclose your personal information for any other purpose with your consent.

6. International Data Transfers

Whisaceern is based in Ghana but operates in multiple countries. Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Ghana and choose to provide information to us, please note that we transfer the information to Ghana and process it there. Your submission of such information represents your agreement to that transfer.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

9. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights with respect to your personal information:

  • Right to Access: You have the right to request copies of your personal information.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at [email protected].

10. Marketing Communications

You may opt out of receiving any, or all, of these marketing communications from us by following the unsubscribe instructions provided in any email we send, or by contacting us. However, you will continue to receive essential service-related emails.

11. Cookies Policy

Our Website uses cookies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.

11.1 Types of Cookies We Use

  • Essential Cookies: Necessary for the Website to function properly.
  • Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our Website.
  • Functionality Cookies: Used to recognize you when you return to our Website.
  • Targeting Cookies: Record your visit to our Website, the pages you have visited, and the links you have followed.

11.2 Managing Cookies

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

12. Children's Privacy

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we discover that a child under 16 has provided us with personal information, we will promptly delete such information from our servers.

13. Third-Party Links

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [email protected]
  • By phone: +233 24 819 5523
  • By mail: Whisaceern, 18 Independence Avenue, Accra, Ghana